Customer Service | Silver Bullet Selling

Increasing Sales With A Credibility Statement

April 6, 2010 – 6:26 am | No Comment

Some call it the elevator pitch. Some call it the personal introduction. At Silver Bullet Selling we call it the Credibility Statement. No matter what you call it, when it’s done well it establishes credibility …

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Articles tagged with: Customer Service

Call-Center Excellence: World-Class Customer Care on Every Call

October 4, 2008 – 9:08 am | No Comment

By Paul Bartick, Outsell Consulting
An internet service provider whose retention queue takes more than a million calls every month wanted help increasing their retention rate. Within 18 months their rate soared from 46% to …