Monthly Archives: October 2008

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Why We Wrote This Book

About The BookBy gabartick October 4, 2008

We believe this is the book sales people have been waiting for . . . Silver Bullet Selling is the definitive book that enables sales people to execute the unique Silver Bullet consultative sales process on every sales call. After 11 years of teaching the Silver Bullet process to more than 250,000 sales people around…

High-Performance Vision and Compelling Expectations

UncategorizedBy gabartick October 4, 2008

We believe that companies can generate exactly what they ask for, but only if they learn to ask for it in a clear and compelling way – and then advertise it repeatedly. We are not talking about posting vision statements on the wall, although this is certainly not a bad idea. It is much broader…

Call-Center Excellence: World-Class Customer Care on Every Call

Customer ServiceBy paulb October 4, 2008

By Paul Bartick, Outsell Consulting An internet service provider whose retention queue takes more than a million calls every month wanted help increasing their retention rate. Within 18 months their rate soared from 46% to 61% adding millions of dollars to the bottom line. An airline carrier whose call centers take more than 5 million…

Six Success Tips For Creating Selling Enthusiasm

Bullet Points Newsletter, Personal DevelopmentBy gabartick October 4, 2008

What do gasoline and enthusiasm have in common? They both give us the power to drive us forward. In an engine, gasoline is ignited, unleashing the power to drive our vehicles. In much the same way enthusiasm — properly ignited –drives us forward in our business, in our relationships and in our lives. Enthusiasm is…